Glossary

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Term

Definition

APM

Application Performance Management [top]

BATNA

Best Alternative to a Negotiated Agreement. [top]

BCDR

Business Continuity and Disaster Recovery. [top]

CIO

Chief Information Officer. [top]

CBA

Cost Benefit Analysis Agreement. [top]

Cost Center

A department within an organization that does not directly add to profit, but which still costs organization money to operate. Cost centers only contribute to a company's profitability indirectly, unlike a profit center which contributes to profitability directly through its actions. This type of department is likely to be one of the first targets for downsizing because, on the surface, it has a negative impact on profits.

Cost centers are typically treated differently from profit centers within an organization. Because a cost center doesn't produce a profit directly from its activities, managers of cost centers are responsible for keeping their costs in line or below budget. Examples of cost centers include marketing, human resources and research and development. [top]

Dashboard

An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status (snapshot) and historical trends of an organization’s key performance indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance. [top]

DocuSign

Software tool for electronically signing documents. Provides an alternative to signing printed hard copies of documents. Accelerates the execution stage of the contract negotiation process. [top]

FAD

Harvard Financial Administration. [top]

FPOC

First Point of Contact. [top]

HCOM

Harvard Crimson Online Marketplace [top]

HMA

Harvard Maintenance Agreement

HRCI

High-Risk Confidential Information 

IAAS

Infrastructure as a service (e.g. Amazon, Google, Microsoft Azure). [top]

IT

Information Technology. [top]

KPI

Key Performance Indicator. [top]

LAA

Least Acceptable Alternative. [top]

Market Research

The process of gathering, analyzing and interpreting information about a market, about a product or service to be offered for sale in that market, and about the past, present and potential customers for the product or service; research into the characteristics, spending habits, location and needs of your business's target market, the industry as a whole, and the particular competitors you face.. [top]

MDO

Most Desired Outcome

MLA

Master Lease Agreement

MLA

Master License Agreement

MSA

Master Service Agreement. [top]

Negotiation Lead

Typically during complex negotiations, Harvard may have a number of team members involved in the discussions with the supplier. Team members bring a variety of skills and experience to the table; technical, business, domain expertise, legal, sourcing, personnel. At some point during a contract negotiation any one of these team members may be engaged in direct discussions with the Supplier. The Negotiation Lead is the Harvard team member who, by agreement within the team, is the primary liaison to the supplier during contract discussions. In addition to leading or coordinating all contract discussions with the supplier, the Negotiation Lead is responsible for managing the overall negotiation process. [top]

Novatus

Harvard University’s Contract Management System. A cloud-based document management and eSourcing platform used to store and manage Harvard’s strategic Information Technology contracts. [top]

OGC

Office of the General Counsel. [top]

Progress Report

Purchase Order

An account of how much work has been done on something and what still needs to be done. [top]

A purchase order sets forth the descriptions, quantities, prices, discounts, payment terms, date of performance or shipment, other associated terms and conditions, and identifies a specific seller. 

RFI

Request for Information. [top]

RFP

Request for Proposal. 

RFQ

Request for Quote.

RFB

Request for Bid.

RFX

A catch-all term that captures all references to Request for Information (RFI), Request for Proposal (RFP),Request for Quote (RFQ), and Request for Bid (RFB).

Roadmap

The pulling together, structuring, filling in and laying out a set of steps towards reaching a specific set of goals and objectives. Roadmaps can be established for a specific product or service, a single department or operating unit, or an entire organization. The raw material for creating a roadmap consists of a concrete set of goals, and a series of projects or initiatives (ongoing, planned and/or conceptualized) thought necessary to achieve those goals and objectives. Roadmaps organize steps into a time sequence, which can be fairly precise or more of a broad guideline nature, depending on the subject and overall timeframe involved. Roadmaps are created to give an organization, and its clients, a vision of the path to be taken going forward, which can then be incorporated into, or used to frame, their own related/impacted strategies and plans. 

RMAS

Risk Management & Audit Services

SAM

Software Asset Management. [top]

Scorecard

A strategy performance management tool - a semi-standard structured report, supported by design methods and automation tools that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions.  

SLA

Service Level Agreement.

SO

Service Operation.

SOW

Statement of Work

SNOW

ServiceNow 

SPOC

Single Point of Contact 

Stakeholders

Customers, employees, partners, suppliers and society.

VAR

Value Added Reseller. [top]

VMO

Vendor management Office. [top]

VPA

Volume Purchase Agreement 

VPP

Apple Volume Purchase Program

VRM

Vendor risk management 

Weighted Criteria

The weighted criteria matrix is just one means of evaluating proposed workplace strategies. Often, rather than not having enough ideas for the strategies, organizations find themselves with too many. The weighted criteria matrix can help organizations narrow the list of options using criteria such as cost against other criteria such as quality or efficiency. [top]